Communication & Customer Service   

Learn tips for recognizing procrastination and overcoming the habits that lead to it. Based on her book, "Hello, Writer: Stop Procrastinating...Tomorrow!", Kathy shares techniques for staying focused and productive.

Learn practical negotiation strategies you can use in professional and personal settings. Practice preparing for conversations, communitcating with confidence and finding solutions that benefit everyone. Leave with tools you can apply right away.

Recognize the causes and warning signs of burnout before they take a toll. Learn evidence-based strategies to build resilience, manage stress and create a personalized plan that protects your energy and well-being.

Artificial intelligence is transforming the workplace, but emotional intelligence remains a uniquely human advantage. Discover how self-awareness, empathy and relationship skills drive leadership, teamwork and career success in an increasingly automated world.

Explore the proven strategies behind lasting habit change. Learn how small, consistent actions can help you build better habits, break unhelpful ones and create meaningful results over time.

Learn how to approach difficult conversations with confidence and manage conflict productively. Transform disagreements into stronger relationships and better outcomes at work and in everyday life.

Learn strategies for navigating disagreements respectfully and finding mutually beneficial solutions to maintain a positive work environment.

Listening is an active skill and a powerful tool for building credibility as a communicator. Learn techniques to create empathy, understanding and support for your ideas. Good leaders listen to understand, not just respond.